Terms and Conditions

La Casa del Habano Maastricht

www.lcdhmaastricht.nl

Please be aware that a confirmation of an order containing any tobacco products is taken as an acceptance and agreement that the receiver of these products is at or over the legal age for consumption of tobacco in their country.

Customs & excise :

Each country has its own laws regarding the import of tobacco products. La Casa del Habano Maastricht strongly recommend that you contact your local authority before ordering your cigars online. Everyone dealing with tobacco should know that strict laws exist and should be followed. This is the customers own responsibility, La Casa del Habano Maastricht will not be held responsible for any offences.

Cuban cigars ordered by La Casa del Habano Maastricht may be subject to the customs fees and import duties of the country to which you have your goods shipped. The customer or receiver of the goods will be liable for any of such fees. La Casa del Habano Maastricht is not liable for these fees, nor will we accept returns as a result of these fees. All other conditions of sale apply.

Ordered item not in stock:

When the cigars you order are not in stock, we will inform you by e-mail and ship them out to you as soon as we can.
If an item is not in stock and we cannot get it in time, La Casa del Habano Maastricht will refund your order immediately
La Casa del Habano Maastricht reserves the right to alter the price or specification of goods supplied by us at any time without prior notice.

Shipping & delivery time:

Orders for The Netherlands should be received within 3-5 working days.
Orders for the EU should be received within 5-7 working days
International orders are generally received in under 28 days.

The customer is responsible for the delivered products, even if delivery has been made at the alternative delivery point.

Important: We only despatch goods to the billing address of the card holder which will require a signature upon the receipt.

Returns Policy

We inspect every item before it is shipped. However, if an item that you have ordered is not as it was described on the site or wish to cancel the order, this can be done within 14 working days which begins the day after receipt of the goods. Goods must be returned unopened and undamaged at customer’s expense and a refund, less the original shipping costs will be issued within 14 days of goods return.

When returning goods to us please contact us for full instructions, any item returned without consent from ourselves will not be accepted. We reserve the right to claim costs incurred to us on transaction processes incurred by bank authorisation charges.

If for any reason you are not happy with your purchase in most cases La Casa del Habano Maastricht will be happy to offer a suitable exchange or a refund within 14 days of receiving your purchase. Please note where an item is not faulty we will charge 10% re-stocking charge and original postage charges will not be refunded.

If an item is delivered to you in a damaged condition, for insurance purposes, we strongly recommend that you inform us within 24 hours, where upon we will immediately make arrangements for the full refund, exchange or replacement of the damaged item. La Casa del Habano Maastricht reserves the right to refuse a refund including postage if the item is deemed not to be faulty.

Prices

All prices, unless otherwise indicated, expressed in euros, including tax (VAT).

If the price is not the result of legal regulations and / or provisions, the consumer has the right to the distance contract to terminate at the date the increase takes effect.

Writing and typing errors reserved.

Applicable law

All offers and agreements www.lacasadelhabanomaastricht.nl only Dutch law.